1. Who we are
Paisley Taxis is an owner-operated, pre-booked transport service serving Paisley, Renfrewshire and surrounding areas.
Data controller: Paisley Taxis
Website: www.paisleytaxis.com
Privacy contact: craig@paisleytaxis.com
Business/postal address: 16 Redhurst Crescent, Glenburn, Paisley, PA2 8PX
Telephone: 0141 884 8888

2. Information we may collect

• Identity and contact information, such as your name, email address and telephone number.

• Journey information, such as pickup and destination details, dates and times, passenger numbers, return-journey details and information you include in an enquiry.

• Accessibility information that you choose to provide where it is necessary to understand and meet your transport requirements.

• Correspondence and communications between you and Paisley Taxis.

• Technical information generated when you use the website, such as IP address, device/browser information and cookie or consent preferences, where applicable.
   

3. How we use your information

• To respond to enquiries and provide quotations or information about our services.

• To arrange, administer and deliver pre-booked journeys.

• To contact you about a booking, including changes or information necessary to provide the service.

• To keep appropriate business and financial records.

• To maintain the security and functionality of the website.

• To comply with legal and regulatory obligations and to establish, exercise or defend legal claims where necessary.

4. Our lawful bases
Depending on the circumstances, we generally process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or because we have a legitimate interest in operating and protecting our business and responding to customers. Where consent is required, for example for certain non-essential cookies, we rely on consent.

If you voluntarily provide information concerning accessibility or health needs, that information may constitute special category data. We will only use it where necessary to understand and provide the service you have requested and where an appropriate lawful condition applies. Please provide only information that is relevant to your journey.

5. Sharing your information
We do not sell your personal information. We may share information where reasonably necessary with service providers that support our website, communications, IT, accounting or professional services, and with public authorities where required by law.

 

Our website is built using Wix, which may process technical and website data on our behalf in accordance with its applicable terms and privacy arrangements.

6. International transfers
Some technology providers may process information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure that appropriate safeguards required by UK data protection law are in place.

7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain appropriate financial and business records, deal with queries or disputes and meet legal obligations. Retention periods may vary depending on the type of information and the reason it is held.

8. Security
We take reasonable organisational and technical measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No internet-based service can be guaranteed to be completely secure.

9. Your data protection rights
Subject to applicable UK data protection law, you may have rights to request access to your personal information, correction of inaccurate information, erasure, restriction of processing, objection to certain processing, and data portability. Where processing relies on consent, you may withdraw that consent.

To exercise a right, contact us using the details above. You also have the right to complain to the UK Information Commissioner's Office (ICO) if you are unhappy with how your information has been handled.

10. Cookies
Our website may use cookies and similar technologies. Please see our separate Cookie Policy for information about the technologies used and the choices available to you.

11. Third-party links
The website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements. The latest version will be published on this website with its updated date.